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Need help with DTV? Try our troubleshooting guide! - FOX 14 TV Joplin and Pittsburg News Weather Sports |

Need help with DTV? Try our troubleshooting guide!

Frequently asked questions about the transition to Digital TV

Don't see your question?  Visit DTV.GOV, AntennaWeb.ORG, or call 1-888-CALL-FCC (1-888-225-5322).

The mandatory DTV transition deadline was changed to June 12.

However, KOAM-TV made the transition to new Digital Channel 7 on February 17.  The analog signal for KOAM was turned off this same day (February 17).

KFJX-TV is now broadcasting on both Digital 13 and Analog 14, as of 17.  The KFJX analog signal will be turned off June 12 or before.

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Do you receive your local channels through a satellite system?

Do you receive your local channels through a cable system?

Does your TV have a digital tuner?

 Which satellite provider do you use?

DISH Network subscribers who receive the locals package are receiving the digital signal.  However, DISH is not broadcasting the high-definition signal at this time.

Direct TV does not currently carry local packages in the Joplin-Pittsburg market.  You will need to find another way to get the digital signal of your local channels.

Does your TV have a digital tuner?

Are you on one of the following providers?

Altamont Cable
Allegiance Communications
City of Baxter Springs
Cable One
Cequel III Programming, LLC / SuddenLink
Charter
Columbus Telephone
Cox
Craw-Kan
EchoStar
GTC Video
La Harpe Communication
Le-Ru Telephone
McDonald County Multi Media
MediaCom
Omni III Cable TV Inc.
Seneca-Goodman-Ozark Telephone
St. Paul Cable TV

You should be receiving local digital signals through your cable provider.

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To receive the digital signals of local channels, you will need to hook up a converter box to your TV.

* WARNING *

  • Converter boxes have variable strength in receiving signals - the same converter box may work in one location, but not in a location that is further away
  • The TV Converter Box Coupon program was set up to help pay for converter boxes, however, funding is limted and is on a first-come-first served basis
  • Click here to apply for the coupon

Once you have a converter box, be sure it is hooked up properly.

After the converter box is set up correctly, unplug your converter box and TV, then plug them back in.

The digital signals for KOAM & KFJX are now at full power.

Is your TV currently receiving the KOAM & KFJX digital signals? (channels 7.1 and 7.2/13.1)

Have you done a scan/rescan?

Unplug your TV and converter box (if you have one).  Plug them back in.  Do a scan for channels.


Which best describes your location?

Are you in or east of Neosho?

We have noticed interference with the digital signal in Neosho.  However, interference caused by analog signals being transmitted in your area should be gone after all analog systems in the area are off.

After this interference decreases, due to the distance between you and our tower, you will need an outdoor antenna to receive our signal.  DO NOT EVEN CONSIDER AN INDOOR ANTENNA.

Are you in Joplin?

We have noticed interference with the digital signal in Joplin.  However, interference caused by analog signals being transmitted in your area should be gone after all analog signals are shut off.

After this interference decreases, you may be able to use an indoor antenna (e.g. rabbit ears) to receive the KOAM and KFJX digital signals, but some residents will have to use an outdoor antenna.

Are you in Joplin?

Do you have an antenna that is set up properly?

Will your antenna receive both UHF and VHF signals?

Does your antenna have two different prongs on it?

KOAM and KFJX broadcast in VHF while other stations broadcast in UHF.  Your antenna should receive both UHF and VHF signals.

Look over your antenna.  Does it say something to the effect of "UHF and VHF compatible"?

KOAM and KFJX broadcast in VHF while other stations broadcast in UHF.  You will need an antenna that receives both types of signals.

Also, we suggest using a directional antenna that can receive both types of signals. A directional antenna is better at blocking out unwanted signals and focusing its power than one that is multi-directional or omni-directional.

If this does not help, please visit DTV.GOV, AntennaWeb.ORG, or call 1-888-CALL-FCC (1-888-225-5322).

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Which type of antenna are you using?

Does your home have a metal roof or multiple layers of shingles?

Is your home in a valley or are there any large hills or buildings nearby?

Does your home have a metal roof, multiple layers of shingles, thick insulation, a brick exterior, or any other types of materials that could obstruct the signal?

Is your home in a valley or are there any large hills or buildings nearby?

Is your home in a valley or are there any large hills or buildings nearby?

You will probably need to get a more powerful antenna and elevate it somehow. You will need an outdoor antenna that receives both UHF and VHF signals.

Also, we suggest using a directional antenna.  A directional antenna is better at blocking out unwanted signals and focusing its power than one that is multi-directional or omni-directional.

If this does not help, please visit DTV.GOV, AntennaWeb.ORG, or call 1-888-CALL-FCC (1-888-225-5322).

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You will need an outdoor antenna that receives both UHF and VHF signals.

Also, we suggest using a directional antenna. A directional antenna is better at blocking out unwanted signals and focusing its power than one that is multi-directional or omni-directional.

If this does not help, please visit DTV.GOV, AntennaWeb.ORG, or call 1-888-CALL-FCC (1-888-225-5322).

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Is your home in a valley or are there any large hills or buildings nearby? (already have an outdoor)

You will probably need to get a more powerful antenna and elevate it somehow. You will need an outdoor antenna that receives both UHF and VHF signals.

Also, we suggest using a directional antenna.  A directional antenna is better at blocking out unwanted signals and focusing its power than one that is multi-directional or omni-directional.

If this does not help, please visit DTV.GOV, AntennaWeb.ORG, or call 1-888-CALL-FCC (1-888-225-5322).

If you have already done this, email the following to webmaster@koamtv.com:

  • Your name
  • Phone number
  • Email address
  • Street address
  • Make, model and model number of convertor box (if being used)
  • Make, model and model number of antenna (if being used)
  • The last day/time you did a rescan

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You should receive digital signals from KOAM and KFJX.

If this does not help, please visit DTV.GOV, AntennaWeb.ORG, or call 1-888-CALL-FCC (1-888-225-5322).

If you are unable to receive digital signals, please email the following information to webmaster@koamtv.com:

  • Your name
  • Phone number
  • Email address
  • Street address
  • Make, model and model number of converter box (if being used)
  • Make, model and model number of antenna (if being used)
  • The last day/time you did a rescan

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If you are unable to receive all of the local digital signals, you will probably need an antenna.

Due to your location, you may be able to use an indoor or attic antenna, though we suggest using one that is for outdoors. The further away you are from our tower in eastern Cherokee County, Kansas, the more powerful the antenna will need to be.

Regardless of the type of antenna you use, be sure to get an antenna that receives both UHF and VHF signals. Also, we suggest using a directional antenna. A directional antenna is better at blocking out unwanted signals and focusing its power than one that is multi-directional or omni-directional.

If this does not help, please visit DTV.GOV, AntennaWeb.ORG, or call 1-888-CALL-FCC (1-888-225-5322).

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What type of an antenna do you have?

Most CBS network programming is broadcast in High Definition on KOAM, which uses the wider 16x9 format.

Currently, FOX network programming, local news and syndicated programs, such as Dr. Phil and Wheel of Fortune, are currently broadcast in Standard Definition, a narrower 4x3 format.

We are in the process of migrating all programming to the widescreen format (16x9).  Most FOX network programming will now be broadcast in high definition.

Use the following resources to get more information on the transition to Digital TV:

 

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Get a converter box voucher

Vouchers through the TV Convertor Box Coupon program will be filled on a first-come-first-served basis.  Click here to apply for the coupon.  Click here to learn more about the program.

Switching from analog to DTV technology will free up airwaves

"DTV technology is more flexible and efficient than the current analog system. The switch to digital broadcasting will allow television stations to offer crystal-clear pictures and sound, plus more channels and programming - all for free.

The Deficit Reduction Act of 2005 requires full-power television stations to turn off their analog channels by February 17, 2009 and begin broadcasting exclusively in a digital format.

Going all-digital will free up parts of the airwaves for future innovative services by entrepreneurs. TV stations can also improve their services with enhanced closed captioning, better pictures and sound, and offer several channels of programming at the same time, known as 'multicasting.'"

Source: DTV Answers

Digital Television (DTV) versus High-Definition (HDTV) (DTV vs High-Def)

Digital television means the signal is broadcast in a digital format.  High-definition television (HDTV) is a SUBSET of digital television.

It is possible to receive a digital signal without having a High-Definition television set.

Click here to learn more about the difference between DTV and HDTV from HowStuffWorks.

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  • Get more help for the DTV transitionMore>>

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